Think Gen Z Isn't That Different? Think Again
The world these young people grew up in has been very different from yours
By Kathy Gurchiek
4/20/2016 - SHRM
ORLANDO, Fla.—They are highly skeptical, inclined to fact-check anything and
everything. They arenft impressed by someone with a fancy title. Collaboration
is a huge part of their work style. Additionally, they have a one-world mindset,
their first real conception of a U.S. president is one who is black, and they
grew up with unlimited access to technology.
Employers, meet Generation Z, the oldest members of whom turn 20 this year,
according to Jeff Hiller, director of learning and development at Chicago-based
JB Training Solutions. He consults on business skills, sales and marketing for
companies that include the Major League Baseball Network, Marriott and Phillips
66.
During a concurrent session at the Society for Human Resource Managementfs
Talent Management Conference & Exposition on April 19, Hiller presented a
laughter-filled but astute overview of Generation Z and the generations that
preceded them. His message to HR professionals: Keeping in mind the world
Generation Z was born into will lead to a better understanding of these new and
future employees.
Generation Z members—also known as the Globals—were born after 1999; they
grew up during the time of the Lehman Brothers financial crash, the collapse of
companies once thought too big to fail, and the implosion of the housing market
that left many homeowners in foreclosure. They are still experiencing that
economic uncertainty,
They came of age as sports heroes like Tour de France champion Lance
Armstrong fell from grace and as the shootings at Columbine High
School signaled gterrorism at home by our own,h Hiller said.
Only 1 in 5 Globals live in a home with both of their parents, and they
live in a world where women make up 51 percent of the workforce. As they have
grown up, they have been encouraged to embrace a gfend for yourselfh mentality,
according to Hiller.
This generation will enter the workplace with more years of schooling on
their resumes than any previous generation—an average of 16 years of education,
vs. an average of about 15 years for Millennials and 12 years for Baby Boomers.
That schooling has also come with a higher price—an average of $34,682 in annual
college tuition vs. the $23,066 annually that Millennials grew up paying.
Generation Z has an interest in volunteering, and their volunteer and
internship experiences will make them more prepared for the workplace. They have
studied and traveled abroad more than their predecessors, Hiller said: 283,000
U.S. students studied abroad in 2011. In the workplace, they are expected to
want practical rewards such as gasoline cards, student loan reimbursements and
extra time off to recognize their successes.
This population takes nothing at face value, and they have been trained
to have a healthy skepticism. Baby Boomers grew up during a time when gif you
were lucky and rich, your parents bought a $400 encyclopedia set that was out of
date as soon as it was printed,h Hiller said. But members of Generation Z grew
up with access to technology that has always put information at their
fingertips.
gThis provokes a willingness to question everything, because [they] can look
it up,h rather than take what they are told at face value.
gWhy do they not revere these gods who walk among us at work?h Hiller
jokingly asked, to laughter. Itfs because there are gno more pedestals; wefre
all the sameh in Generation Zfs eyes.
Kathy
Gurchiek is the associate editor at
HR News. Follow her
@SHRMwriter.